crickez Frequently Asked Questions

crickez accepts three forms of identity document for KYC verification: your National Identity Card (NID), a valid Bangladeshi passport, or a Bangladesh driving licence. A clear photograph or scan of the document is sufficient. Verification is typically completed within 24 hours of submission. Providing accurate documents at registration speeds up withdrawal processing later.

Use the "Forgot Password" link on the crickez login page to trigger a password reset. A reset link will be sent to the email address registered on your account. Click the link within 30 minutes, set a new password, and log in normally. If you no longer have access to that email address, contact support at support@crickez with your account details for manual assistance.

No — crickez strictly enforces a one-account-per-player policy. Creating duplicate accounts is a violation of the Terms and Conditions and can result in the permanent closure of all associated accounts and the forfeiture of any balances. If you believe a duplicate account has been created in your name without your consent, contact support@crickez immediately.

To close your crickez account permanently, email support@crickez with the subject line "Account Closure Request" from your registered email address. Include your full name and registered mobile number. Any verified remaining balance will be returned to your original deposit method within five business days. If you are closing your account due to problem gambling, we encourage you to consider self-exclusion instead and reach out to safety@crickez.

To deposit via bKash on crickez, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown a crickez merchant number and a reference code. Open your bKash app, send the exact amount to that number using the reference as the transaction note, then confirm the deposit in your crickez account panel. Funds typically appear within five minutes.

Nagad deposits on crickez are processed in real time and funds are usually credited to your gaming balance within two to five minutes of a successful Nagad transaction. If your deposit has not appeared after 15 minutes, check that the transaction was completed successfully in the Nagad app, then contact crickez support with your Nagad transaction ID for a manual credit review.

The minimum deposit on crickez is ৳200 for all supported payment methods including bKash, Nagad, Rocket, and Upay. Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank carry a higher minimum of ৳500 due to banking processing requirements. There is no maximum single deposit limit, though large deposits may prompt a routine identity verification check.

The minimum withdrawal on crickez is ৳500 for mobile money methods (bKash, Nagad, Rocket, Upay) and ৳1,000 for bank transfer withdrawals. Your account must be fully KYC-verified before any withdrawal is processed. crickez does not charge a withdrawal fee, though your mobile money provider or bank may apply their own standard transaction charges.

Most crickez withdrawals to bKash, Nagad, and Rocket are processed within one to four hours during business hours (BST, UTC+6). Bank transfer withdrawals take one to three business days depending on your bank. Withdrawals are reviewed by the finance team during processing; providing correct account details and completing KYC verification in advance avoids delays.

crickez does not charge any platform-side fees on deposits or withdrawals. The full amount you deposit is credited to your gaming balance, and the full amount you request to withdraw is sent to your payment method. Your mobile money provider (bKash, Nagad, Rocket) or bank may charge their own standard transaction fees; these are outside crickez's control.

Yes — crickez covers Bangladesh Premier League (BPL) matches extensively, including match winner, top batsman, total runs, wickets, and live in-play markets. Coverage also extends to the IPL, T20 World Cup, ICC events, and Bangladesh Tigers bilateral series. Markets are published as soon as official fixtures are confirmed, and odds update in real time throughout each match.

crickez offers hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library includes classic three-reel slots, five-reel video slots, progressive jackpots, and crash-style games. All titles are certified for fair play with independently audited RTP (Return to Player) percentages, which are displayed on each game's information page.

crickez's live casino section features real-time table games streamed by professional dealers, powered by studios including Evolution Gaming and Ezugi. Available games include Live Baccarat, Live Roulette, Live Blackjack, and Andar Bahar — all popular with Bangladeshi players. You join a live table via your browser or mobile device, place bets using your crickez balance, and interact with the dealer in real time.

Yes — crickez is fully optimised for mobile play on both Android and iOS devices without requiring a separate app download. The mobile browser experience delivers the full game library, deposit and withdrawal functionality, and account management tools. For the best experience on Android, you can add crickez to your home screen via your browser's "Add to Home Screen" option for quick one-tap access.

RTP (Return to Player) varies by slot title on crickez, but most games in the library carry RTPs between 95% and 97%. This figure represents the theoretical long-run percentage of wagered money returned to players as winnings. RTP does not guarantee results on any individual session. You can find the specific RTP for any title in its game information panel before placing a bet.

crickez offers a welcome bonus to new Bangladeshi members on their first qualifying deposit. The exact bonus percentage and maximum amount are displayed on the Promotions page at the time of registration, as offers are updated periodically. Always read the full bonus terms before claiming — key details include the minimum qualifying deposit, wagering requirement , eligible games, and expiry period.

A wagering requirement (also called a rollover or playthrough) specifies how many times you must wager the bonus amount before you can withdraw any winnings derived from it. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before requesting a withdrawal. Wagering requirements exist to prevent bonus abuse and are clearly stated in each promotion's terms.

Yes — free spins winnings on crickez are subject to a wagering requirement before they become withdrawable cash. The specific requirement is detailed in the promotion terms for each free spins offer. Winnings from free spins are typically credited as bonus funds and must be wagered a set number of times on eligible slot games. Check the individual promotion page for exact figures.

crickez rewards regular players through a tiered loyalty programme where points are earned on every qualifying bet placed across sports, casino, and slots. Accumulated points unlock benefits including reload bonuses, cashback offers, faster withdrawal processing, and dedicated account management at higher tiers. Full details of the current loyalty programme structure are available on the Promotions page after logging in.

crickez uses 256-bit SSL encryption across all pages and transactions to protect player data and financial information in transit. Account passwords are stored using one-way hashing. Two-factor authentication is available for additional login security. All slot and casino games are supplied by certified providers with independently audited random number generators (RNG), ensuring fair and unpredictable outcomes on every game.

crickez operates as an online gaming platform serving English-speaking players in Bangladesh. We encourage all members to familiarise themselves with their own local laws and regulations regarding online gaming. crickez is committed to operating a safe, transparent, and fair platform, and all members must be 18 years of age or older to register and participate in any real-money gaming activity.

You can set daily, weekly, or monthly deposit limits directly from your crickez account settings under the Responsible Gaming section. Limit reductions take effect immediately. Requests to increase an existing limit are subject to a mandatory cooling period (24 hours for daily limits, 7 days for weekly, 30 days for monthly) to prevent impulsive overspending. You can also email safety@crickez to have limits applied on your behalf.

Self-exclusion permanently closes your crickez account for a chosen period — from six months up to permanently — and prevents re-registration during that time. To apply, email safety@crickez with the subject line "Self-Exclusion Request", stating your full name, registered email, and chosen duration. The exclusion is processed within 24 hours, and any verified remaining balance is returned to your payment method within five business days.

If you feel that gambling on crickez — or anywhere — is causing you stress, financial difficulty, or relationship problems, please contact our responsible gaming team at safety@crickez immediately. We respond within one hour, 24 hours a day, seven days a week. We can apply account restrictions, activate self-exclusion, or connect you with professional support resources. There is no judgment — reaching out is the right decision.