Responsible Gaming at crickez

crickez was built for Bangladeshi players who enjoy the thrill of cricket betting, live casino games, and slots as a leisure activity. We take our duty of care seriously. Responsible gaming is not a footnote in our terms — it is a foundational pillar of how crickez operates. Every tool, policy, and safeguard described on this page is available to all registered members at no cost and with immediate effect upon request.

Our responsible gaming framework rests on three principles: Prevention — stopping problem gambling behaviour before it develops; Intervention — identifying and responding to signs of harm as early as possible; and Support — connecting affected players with the right resources promptly and without judgment.

Gambling is an activity that carries financial risk. While the majority of our members enjoy gaming within their personal budgets without issue, crickez recognises that for some individuals, gambling can become problematic. If you ever feel that your gambling is no longer fun, is affecting your finances, your relationships, or your mental well-being, please use the tools on this page or contact our support team immediately at safety@crickez.

Access to crickez is strictly restricted to individuals who are 18 years of age or older. This is a non-negotiable requirement. We do not knowingly allow minors to register, deposit funds, or participate in any form of gaming activity on the Platform.

At the point of registration, all applicants are required to confirm that they are aged 18 or above. crickez reserves the right to request identity documentation — including a government-issued National ID card, passport, or birth certificate — to verify a member's age at any time, including before processing a first withdrawal. Where an account is found to belong to a minor, crickez will immediately suspend the account, void any active balances, and return any deposited funds to the original payment source.

For players in Bangladesh, accepted age verification documents include: National Identity Card (NID), valid passport, and Bangladesh driving licence. All documents submitted for age verification are handled in accordance with our Privacy Policy and are not shared with third parties except as required for identity verification processes.

One of the most effective tools for staying in control of your gaming spend is setting a deposit limit. crickez allows members to define exactly how much money they are willing to deposit over a given time period, directly from their account settings panel.

Deposit limits operate across three timeframes. You may set one or more simultaneously to create a layered spending boundary that suits your personal budget.

To set or adjust your deposit and wager limits, log in to your crickez account and navigate to Account Settings → Responsible Gaming → Spending Limits. Alternatively, contact our support team at safety@crickez and we will apply the limit on your behalf within one business hour.

Sometimes you may want to step away from the Platform for a defined period — perhaps after a losing streak, during a busy period at work or Eid festivities, or simply because you feel you need a break. crickez's time-out feature allows you to temporarily close access to your account for a chosen duration without permanently closing it.

Time-out periods cannot be shortened once activated. If you attempt to log in during a time-out, you will be shown a reminder of your chosen break period and the date your access will resume. This friction is intentional — it supports the commitment you made to yourself when you set the time-out.

Self-exclusion is the strongest protective measure available on crickez. When you self-exclude, your account is permanently closed and you are barred from re-registering for the minimum exclusion period you select. This is the appropriate option if you believe your gambling has become, or risks becoming, a serious problem.

crickez offers the following self-exclusion durations:

• 6 months — minimum self-exclusion period
• 1 year
• 3 years
• 5 years
• Permanent (indefinite) — no possibility of reinstatement

Once self-exclusion is activated, it cannot be reversed before the chosen period has elapsed. After the exclusion period expires, reinstatement is not automatic — you must make a deliberate written request to safety@crickez, after which a mandatory 7-day reflection period applies before access is restored. Permanent exclusions are irreversible under any circumstance.

How to request self-exclusion:

1. 1
   Contact our responsible gaming team directly at safety@crickez with the subject line "Self-Exclusion Request".
2. 2
   State your full registered name, your registered email address, and your chosen exclusion period (6 months / 1 year / 3 years / 5 years / Permanent).
3. 3
   Our team will acknowledge your request within 1 hour and action the exclusion within 24 hours. During this processing window, please refrain from depositing or placing wagers.
4. 4
   You will receive a written confirmation email once your account has been closed and your exclusion has been registered. Any remaining verified balance will be returned to your bKash, Nagad, or bank account within 5 business days.

Problem gambling can develop gradually and is not always obvious to the person experiencing it. Being aware of the early warning signs is an important part of responsible gaming. The following indicators may suggest that gambling is no longer a leisure activity and has started to affect your well-being or those around you.

• Spending more money on gambling than you planned or can afford to lose.
• Borrowing money, selling possessions, or taking loans to fund gambling activity.
• Chasing losses — continuing to gamble to try to recover money that has already been lost.
• Neglecting work, studies, family responsibilities, or personal relationships because of time spent gambling.
• Feeling irritable, anxious, or low when not gambling, or when attempting to cut back.
• Gambling to escape stress, anxiety, depression, or difficult personal circumstances.
• Hiding gambling activity from family members or friends out of shame or fear of judgment.
• Repeatedly attempting to control or stop gambling but being unable to do so.
• Preoccupation with gambling — spending significant mental energy planning the next session, recalling past wins, or devising betting systems.

If you recognise three or more of these signs in your own behaviour, we strongly encourage you to contact crickez's responsible gaming team and/or a professional counselling service. There is no shame in recognising a problem early — doing so is a sign of self-awareness and personal strength.

If you or someone you know is struggling with problem gambling, please reach out. crickez's dedicated responsible gaming support team is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6). We will never judge you for asking for help — it is the right and courageous thing to do.

We also recommend maintaining an open conversation with a trusted friend or family member about your gaming activity. Having someone you trust who is aware of your gaming habits can serve as a valuable early warning system and source of support.

crickez is strictly an 18+ platform and takes the protection of minors with the utmost seriousness. However, we also recognise that parents and guardians have a shared responsibility to ensure that children and young people in their care cannot access online gambling platforms. The following measures are recommended.

• Use filtering software: Install reputable parental control or internet filtering software on any device that a minor may use. Tools such as Net Nanny, Bark, or built-in device parental controls (available on Android, iOS, and Windows) can be configured to block access to gambling websites including crickez.
• Do not share account credentials: Never share your crickez username, password, or payment method details (such as bKash or Nagad PINs) with anyone, including family members or children. Account sharing is a violation of our Terms & Conditions and creates a pathway for underage access.
• Log out after each session: Always log out of your crickez account when you have finished playing, particularly on shared or household devices. Enable screen lock on mobile devices to prevent unauthorised access.
• Enable two-factor authentication: Adding an extra layer of security to your crickez account significantly reduces the risk of unauthorised access by any third party, including minors in your household.
• Report suspected underage accounts: If you believe a minor has registered an account on crickez, report it immediately to safety@crickez. We will investigate within 24 hours and take immediate protective action if the concern is substantiated.